Nexdial Privacy Policy
Effective Date: 07/11/2022
Nexdial (“Nexdial,” “we,” “us,” or “our”) is committed to protecting the privacy of its users (“you” or “your”). This Privacy Policy describes the types of information we collect from and about you when you use our AI dialer software (“Software”) and how we use that information.
Information We Collect
We collect two main categories of information:
- User Data: This is information you provide directly when you use the Software, such as:
-
- Name
- Company Name
- Email Address
- Phone Number
- Billing Information (if applicable)
- Any other information you choose to enter in the Software
- Usage Data: This is data collected automatically about your use of the Software, such as:
-
- Number of calls made
- Duration of calls
- Types of interactions you have with potential customers
- Source of leads (if uploaded by you)
- Geographic location (approximate, based on IP address)
- Device information (type of device, operating system)
Call Recordings
Nexdial may record calls made through the Software for the following purposes:
- Quality Assurance: To ensure our AI is performing optimally and delivering the best possible experience.
- Training: To improve the accuracy and effectiveness of our AI in future interactions.
- Regulatory Compliance: In certain cases, we may be required to record calls for compliance with legal or regulatory requirements.
You will be notified at the beginning of a call if it is being recorded. You can choose to opt out of having your calls recorded by contacting us (see Your Choices section below).
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve the Software, including features and functionality.
- To send you important information about the Software, such as updates, security notices, and support information.
- To analyze trends and usage data to improve the Software and develop new features.
- To personalize your experience with the Software.
- To comply with legal or regulatory requirements.
- For billing purposes (if applicable).
Sharing Your Information
We will not share your personal information with third parties except in the following cases:
- With service providers who help us operate the Software, such as data storage providers or customer support platforms. These service providers are contractually obligated to keep your information confidential and secure.
- To comply with legal or regulatory requirements, such as a court order or subpoena.
- In the event of a merger, acquisition, or asset sale. In such a case, we will take steps to ensure that your information is transferred in a manner that protects your privacy.
Your Choices
- You can access and update your User Data by contacting us at support@nexdial.com.
- You can opt out of having your calls recorded by contacting us at support@nexdial.com. Please note that opting out of call recordings may limit our ability to provide certain features or support.
- You can choose to delete your account and all associated data by contacting us at support@nexdial.com.
Data Security
We take reasonable steps to protect the information you provide to us from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These steps include:
- Secure storage of data using industry-standard encryption methods.
- Regular security audits and penetration testing.
- Access controls to restrict access to your information to authorized personnel only.
However, no internet or electronic storage system is 100% secure. We cannot guarantee the security of your information.
Children’s Privacy
The Software is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and within the Software.
Contact Us
If you have any questions about this Privacy Policy, please contact us at support@nexdial.com.
